Why didn't I earn rewards points on my purchase?Updated 4 months ago

There are several reasons you might not have earned points on a specific purchase. The most common reasons are:

You checked out using a different account. Make sure you log in to your account before checking out so we can apply points to your account. Unfortunately, you cannot earn points for a transaction after the time of purchase.

You returned your purchase. Please note that you will only receive points for items you purchase and do not return or seek a refund for.

You shipped your items to locations outside of the United States. You will not earn points for shipments made to destinations outside the United States.