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Where's my order?

Once your order has shipped, we'll send you a confirmation email that will include tracking information.*. You can also view tracking information from your order history page. If you have trouble viewing your order history, or you haven’t received yo

Can I cancel my order?

You can reschedule your ship date for an upcoming order or manage your subscription settings from the My Subscriptions link on your Account page. However, we will not be able to cancel or make changes to an order once it begins processing.

Can I get my order shipped now?

You can have your subscription box ship sooner by moving your ship date up. You can also place a one-time on demand order without affecting your subscription box's schedule by selecting "Add to Cart" when adding products. This will add items to your

Do on demand orders affect my subscription box?

Nope, on demand orders are an added convenience that do not affect your regularly scheduled subscription box.

When will I be billed?

You'll be billed the day before your ship date. Not sure when that is? You can view or change your ship date here. Contact us if you need any help.

I think my last box was shipped to my old address. Help!

No problem! Contact us, and one of our Club Pros will help get your order to the correct address