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Dollar Shave Club

Need help with a purchase, order, subscription or more? You're in the right place.

Dollar Shave Club - Help Center

Need help? Contact us using any of the following methods:
Chat 
Typical reply time: Within minutes
Monday - Friday 9am - 2pm PST
Just click the widget in the bottom right of the page during these chat hours to get connected to a live Club Pro.
Email ...

How do I contact you?

Contact us and we’ll sort it out for you.

I am having trouble redeeming my E-Gift Card. What should I do?

Contact Poison Control immediately.

Help! My child or pet ate your product.

Avoid contact with eyes. If contact occurs, rinse eyes thoroughly with water, stop use, and consult a doctor.

Help! I got 2-in-1 Anti-Dandruff Shampoo & Conditioner in my eye.

Help! I got Anti-Dandruff Shampoo in my eye!

No problem! Contact us, and one of our Club Pros will help get your order to the correct address

I think my last box was shipped to my old address. Help!

Everyone has different shaving needs. Contact us and a Club Pro will help find the perfect razor for you

What's the best razor for me?

So sorry about that! Contact us, and one of our Club Pros will help you out.

Help! I received the wrong item.

Will I get a free handle?

Is there a fee to join?

Can I customize my subscription box frequency?

What can I expect in my first shipment?

Is there a way I can try your products before I buy them?

Do you offer a free trial?

Can women use your products?

Are your products available by subscription?

When will you ship my first order?

What if I want more than one blade type?

What's a great baked ziti recipe?

Partnerships and media inquiries

Sign  Up Questions

What is your shipping policy?

Where do you ship?

Do you ship to P.O. boxes?

Do you ship to Military Addresses?

Are there shipping restrictions for certain products?

Do I have to be home to receive my order?

Will my shipments be forwarded if I move?

Do you offer expedited shipping?

Can I place an order whenever I want?

What are my payment options?

Shipping and Billing

Do you offer any beard grooming products?

Are your products organic?

Are your products for all skin types?

Frequently Asked Product Questions

What is your cancellation policy?

What do you mean by 30-day Money Back Guarantee?

What is your return policy?

What is your refund policy?

Policies

General Questions

I can't log in to my account

Can I skip a shipment?

Help! I forgot my email.

How do I update my payment information?

How do I change my address?

How can I reactivate my subscription?

Help! I forgot my password.

Account Settings

Manage my Subscriptions

What if I don't need an upcoming shipment?

How do I cancel my Subscription?

What if I run out of something before my subscription box ships?

How do I switch razors?

My Subscriptions

My Account

One Time Purchase vs. Subscribe

How do I remove products from my cart?

Where can I find my order history?

How long does it take for my order to process?

How do I unsubscribe from products?

My Box

Where's my order?

Can I cancel my order?

Can I get my order shipped now?

Do on demand orders affect my subscription box?

When will I be billed?

Shipping

What is Buy with Prime?

Do I need an Amazon Prime account to use Buy with Prime?

Where can I check the status of my order?

How do returns and refunds work with Buy with Prime?

What is the last day I can order with Amazon Buy with Prime to get my order by 12/25?

Can I use Amazon gift cards, or promotional discounts when I use Buy with Prime?

Can I make Buy with Prime purchases if I’m not in the US?

Buy With Prime

My Orders

Where can I find the complete terms and conditions for the Razor Rewards program?

How do I join?

Is it free to join Razor Rewards?

Who can join razor rewards?

How do I earn points?

Can I earn points for buying Dollar Shave Club products in Stores?

Can I earn points for buying Dollar Shave Club products on Amazon?

How do I check my points?

Do points expire?

How do I redeem points?

Why didn't I earn rewards points on my purchase?

Can I transfer my points?

How do the loyalty tiers work?

How long will my loyalty status and benefits last?

Razor Rewards

Why did we switch our 4-blade and 6-blade razors?

What's the difference between Club & Humble Twin blades?

Which handle is compatible with my blades?

Why do the Club Series Blades not fit on the Heritage Handles (And Vice Versa)

I need a new handle

How do I buy extra blades?

What do you recommend for thick facial hair?

What do you recommend for head shavers?

Do your other blades fit other brands handles?

How many shaves will I get from one cartridge?

Do any of the blades have a trimmer?

Do you sell safety razors?

Can I receive fewer blades?

Do you offer any shaving products besides blades?

Do you still carry the Heritage Series blades and handles?

Blades

What are the ingredients in Shave Butter?

How do I order Shave Butter?

Is Shave Butter scented?

Is there actual food butter in Shave Butter?

Is Shave Butter edible?

How long will a 6 oz tube of Shave Butter last?

How do I store Shave Butter?

Shave Butter

Can I order Shave Gel outside the Continental US?

Why should I buy Shave Gel?

Is Shave Gel scented?

How do I store Shave Gel?

What are the ingredients in Shave Gel?

How do I use Shave Gel?

Shave Gel

What are the ingredients in Shave Cream?

Why should I buy Shave Cream?

How do I order Shave Cream?

Is Shave Cream the same as Shave Butter?

Is Shave Cream scented?

Can I use Shave Cream to shave my legs?

How do I store Shave Cream?

Anything else I should know about Shave Cream?

Shave Cream

What are the ingredients in Prep Scrub?

Why should I buy Prep Scrub?

How is Prep Scrub different from Hydrating Face Wash?

Is Prep Scrub scented?

Can women use Prep Scrub?

How often can I use Prep Scrub?

How do I store Prep Scrub? What's the shelf life?

How do I order Prep Scrub?

How long will a tube of Prep Scrub last?

How do I use Prep Scrub?

I have acne, can I use Prep Scrub?

Prep Scrub

Post Shave Cream New Look

What are the ingredients in Post Shave Cream?

How do I order Post Shave Cream?

Why should I buy Post Shave Cream?

Is Post Shave Cream an aftershave of a moisturizer?

Is Post Shave Cream scented?

How do I use Post Shave Cream? How much should I use?

How long will Post Shave Cream last?

Anything else I should know about Post Shave Cream?

Post Shave Cream

What are the ingredients in Post Shave Dew?

Is Post Shave Dew an aftershave or a moisturizer?

How is Post Shave Dew different from Post Shave Cream?

How do I use Post Shave Dew?

Is Post Shave Dew scented?

How long will a bottle of Post Shave Dew last?

What's the shelf life of Post Shave Dew?

How do I purchase Post Shave Dew?

Why should I buy Post Shave Dew?

Post Shave Dew

What are the ingredients in Rescue Serum?

Can I use both Rescue Serum and Post Shave Cream?

How do I order Rescue Serum?

Can I use Rescue Serum if I have acne prone or oily skin?

Is Rescue Serum scented?

Should I use Rescue Serum daily?

Can I use Rescue Serum on days when I don't shave?

How do I use Rescue Serum?

Should I use Rescue Serum all over my face, or just the shaved area?

Rescue Serum

Why should I use Beard Oil?

How do I order Beard Oil?

Can I use Beard Oil as a shaving aid?

Is Beard Oil scented?

How do I store Beard Oil? What's the shelf life?

How long will a bottle of Beard Oil last?

I have oily skin, can I use Beard Oil?

Beard Oil

Shaving Products

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